Signed in as:
filler@godaddy.com
FAQ'S
Can Mailbox save me money on my postage?
Absolutely! We have a great relationship with our local and regional postal facilities allowing us to keep up to date on all available postal discount programs and cost savings tips. Mailing bulk rate vs a first-class 58 cent stamp can save you up to 20 cents per piece!
What are the minimum mailing quantities to receive the postage discounts?
First-class mail must have 500 pieces or more.
Marketing mail (standard or Non-profit) is 200 pieces OR 50 pounds of mail.
What does CASS certification mean?
The Coding Accuracy Support System (CASS) improves the accuracy of carrier route, five-digit ZIP, ZIP+4, and delivery point barcodes that appear on mail pieces, allowing for maximum postage discounts and faster processing through the USPS automation equipment.
What is NCOA and what does it mean?
NCOA, or National Change of Address, is a secure database of records consisting of the names and addresses of individuals, families and businesses who have filed a change of address with the USPS. The database is maintained by the United States Postal Service, updated weekly, and made available to licensed mailers. An NCOA scrub is required every 90 days unless there is an ASE endorsement on the mail panel. Running your mailing list through an NCOA ‘scrub’ can save your company dollars!
What is an Ancillary Service Endorsement?
Sometimes, no matter how good your address is the USPS still can't deliver the mail. By using special addressing services called "ancillary service endorsements," you can give the Postal Service specific instructions on how to handle your mail if it is undeliverable as addressed. ASE endorsements include five basic phrases that are printed on the address side of your mail piece:
- Address Service Requested
- Return Service Requested
- Change Service Requested
- Forwarding Service Requested
- Electronic Service Requested
Please note:
Some of these actions have fees associated with them and may cost you money.
Marketing mail is disposed of by the USPS if there is no ASE.
What is the estimated turnaround time for my mailing?
Turnaround time varies based on each individual project. We typically have a two-day turnaround time. During peak times (Oct-Jan) we usually request 2-4 days to complete the project.
Of course, if we can do better, we will!
How long will it take for my mail to hit households once delivered to the USPS?
Delivery time depends on the class of mail and destination of the mail piece. First-class usually delivers in 2-5 days and marketing (bulk) mail within 3-15 days.
My company is a Nonprofit, do we qualify for Nonprofit mailing services with the USPS?
Not necessarily. There is an application process your company needs to follow for approval with the United States Postal Service.
If your company already has a USPS NP authorization number then you are all set!
If not, there are specific eligibility requirements and an application process that you have to go through with the USPS to become eligible to mail under nonprofit status. The Mailbox will gladly help walk you through the steps and/or guide you to a contact within the USPS to make it as hassle free as possible.
What are the size requirements for letters vs flats?
Letters must be at least 3½ inches high x 5 inches long and no more than 6 ⅛ inches high x 11½ inches long, thickness cannot exceed ¼ inch thick. (They must be rectangular to avoid an additional service charge per piece).
Large envelopes or flats (newsletters or magazines) must have one dimension that is greater than 6⅛ inches high OR 11½ inches length but not exceed 12 inches high or 15 inches long or exceed ¾ inch thickness.
The Mailbox will gladly view your designs prior to printing or put you in contact with a USPS mailing standards specialist for assistance.